Genuine Gifts Ltd Return and Exchange Policy

Our goal at Genuine Gifts Ltd is for you to be completely satisfied with your purchase. Please read our policy carefully, as the return method and timeline differ based on how your order was purchased and received.

General Policy Guidelines

• Eligibility Window: Items must be returned or exchanged within 30 days of the purchase date (in-store) or the date of delivery/pickup (online).

• Condition: All items must be unused, unwashed, and in the same condition that you received them. They must be in the original packaging.

• Proof of Purchase: A valid receipt or proof of purchase (digital or physical) is required for all returns and exchanges.

• Refund Method: Refunds will be issued to the original method of payment. Shipping costs (original and return) are non-refundable.

• Refund Processing Time: Refunds will be issues right away, although you many not receive the funds for up to 7 days due to processing times

• Final Sale Items: The following items are considered Final Sale and cannot be returned or exchanged:

  • Clearance or discounted items (unless specified)

  • Personal care items (e.g., cosmetics, earrings, undergarments)

  • Custom or personalized orders